AI Chatbots for Shopify Fashion Stores: Tidio, Gorgias & More (2026)

By Mereyah Smith · Updated October 20, 2026

Affiliate disclosure: Fashion AI Stack may earn a commission from some tools in the directory. The links in this guide go straight to each tool's homepage and are not affiliate links. No commission affects which tools we include or the order they appear in. See our full disclosure.

For a fashion store, most support tickets are the same few questions. Where's my order? What size should I get? Can I return this? An AI chatbot can answer those around the clock. Here's how the main options in our directory compare. Pricing changes often. The figures here come from each tool's pricing page as we captured it on 2026-10-19. Always confirm the current pricing on the tool's own site.

Tidio

Tidio (listing) combines live chat with Lyro, an AI agent that answers customer questions and passes the rest to sales and lead capture. It has a free plan, and its pricing page lists paid tiers from about $24.17, with higher tiers above that. It's a good fit for small and mid-size Shopify stores that want chat plus AI in one tool.

Gorgias

Gorgias (listing) is an AI customer support helpdesk for ecommerce. It handles email, chat and social in one inbox, with AI automation. It mentions a free trial, and its pricing page includes per-ticket and per-resolution prices. It fits better once you have a support team, or enough volume that you need a full helpdesk.

Shopify's own AI

Shopify Magic (listing) and the Sidekick assistant help merchants run their store, which is different from a customer-facing chatbot. Shopify also offers Shopify Inbox for chatting with customers. Check what your plan includes before you pay for an extra tool.

What to automate first

Order status. Connect the bot to your Shopify order data.
Size and fit. Feed it your real size charts and fit notes for each product. Never let it guess.
Returns and exchanges. Paste in your exact policy text.
Shipping times and costs.

Tips for fashion stores